Verification Levels
Two KYC levels exist for individuals:- KYC Standard is the default verification. It is automated and typically completes in about 60 seconds.
- KYC Enhanced is required for individuals from high-risk countries. It includes everything from KYC Standard plus additional documentation, and all submissions are manually reviewed by the compliance team.
For the full list of required fields per KYC type, see Customer Verification Guide.
Accepted ID Types
The following government-issued ID types are accepted for identity verification:If you are a Zambian customer, you may use your NRC as your primary ID document.
Document Quality
A complete, high-quality submission avoids delays and follow-up requests.Photo Tips
- Photograph the original physical document, not a screen or printed copy.
- Make sure all text is clear and readable, with no glare or reflections.
- Capture the entire document in the frame. Don’t crop any edges.
- Use good lighting and keep the image in focus.
- If applicable, send both the front and back of the document.
Avoid Submitting
- Photos taken of a screen, monitor, or another device
- Screenshots, or pictures of printed or photocopied documents
- Blurry, dark, cropped, or unclear images
Submission Format
- Upload a clear, color scan or photo of the document
- Accepted formats: PDF, JPEG, or PNG
- Maximum file size: 3 MB
- The entire document must be visible, with no cropped or partial images
Related
KYC Statuses
View verification statuses, review timelines, and transaction limits.
KYB Documents
Document requirements for business KYB verification.