Reporting a Bug

How to report a bug from the Concierge Desk, what details to include, how to attach screenshots, and what happens after you submit.

Overview

If something in the Devdraft app isn’t working as expected, you can report it directly from the Concierge Desk in a few short steps, no need to start a full chat conversation.

Report a bug is for things that are broken or not working. For questions about your account, billing, or transactions, use Help Center or Start a chat instead, the bug report form isn’t monitored for account-specific requests.

Watch: How to Report a Bug on Devdraft | Concierge Desk Guide

1. Open Concierge Desk

   Tap the chat icon in the bottom navigation bar to open Concierge Desk. You’ll see your concierge’s profile, the Start a chat button, and a REPORT AN ISSUE section beneath it.

2. Select Report a Bug

   Under REPORT AN ISSUE, tap Report a bug, Something isn’t working. This opens the bug report form.

3. Describe the issue

   The form opens with a short instruction: Tell us what went wrong in plain language. For account or billing questions, use Help Center instead.

   Fill in the following fields:

   Field	Required	Notes
   Where did you see the problem?	Yes	Choose from a dropdown, e.g. Payments
   In one sentence, what’s wrong?	Yes	A short summary, e.g. “I cannot view my transaction history”

4. Add steps to reproduce

   Under What were you doing, and what happened?, describe what you were doing right before the issue occurred and what happened as a result, for example, “I tried to check for my recent transaction, it was a blank page.” This is what the team uses to reproduce the issue on their end, so the more specific, the better.

   You can add any extra context under Anything else? (optional), this field is not required.

5. Add a screenshot (optional)

   Under Screenshot (optional), tap Add screenshot to attach visual evidence of the issue.

   Up to 3 images (PNG, JPG, or WebP), 5 MB each.

   A screenshot isn’t required, but it helps the team understand the issue faster.

6. Submit

   Once you’re happy with the details, tap Send report to submit.

How Devdraft Follows Up

After you submit, your report goes to the Devdraft team for review. If they need more detail a clearer description, an additional screenshot, or clarification on the steps you took, they’ll follow up directly through the Concierge Desk messages, the same way as a regular support conversation.

You can check on the status of a bug report, or continue the conversation, from Messages in the Concierge Desk at any time.