Support & Resources

Get help with your Bila integration and stay updated on the latest features

Support & Resources

We’re here to help you make the most of your Bila integration. Find the resources you need to succeed.

Contact Support

Our support team is available to assist you with any questions or issues you may encounter:

Email Support

[e-mail]
Response within 24 hours

Live Chat

Available in the Bila Console
Business hours support

Contact Form

Submit a request
For general inquiries

Community

Join our community to connect with other developers, share knowledge, and get help:

Discord Community

Join our Discord
Chat with the Bila team and community

GitHub Discussions

Bila GitHub
Report issues and contribute to our open-source projects

Documentation Resources

Find the information you need to build and maintain your integration:

API Reference

Comprehensive documentation of all API endpoints

SDKs & Libraries

Official SDKs and libraries for various programming languages

Guides & Tutorials

Step-by-step guides for common use cases

Console Guide

Learn how to use the Bila Console effectively

FAQs

How do I get started with Bila?

To get started with Bila, sign up for an account, create a business in the console, generate API keys, and integrate using our SDKs or direct API. For detailed instructions, see our Quickstart guide.

What payment methods does Bila support?

Bila supports a wide range of payment methods, including:

• Mobile money (M-Pesa, MTN Mobile Money, Airtel Money, etc.)
• Card payments (Visa, Mastercard, etc.)
• Bank transfers
• Cryptocurrency payments
• Payment links

How do I handle webhooks?

Webhooks are real-time notifications about events on your Bila account. To handle webhooks:

1. Set up a webhook endpoint in your application
2. Register the endpoint in the Bila Console
3. Verify webhook signatures to ensure they’re from Bila
4. Process the webhook events in your application

For detailed instructions, see our Webhooks guide.

What are the fees for using Bila?

Bila offers competitive pricing with transparent fees. Our fee structure varies based on payment method, transaction volume, and your business location. For detailed pricing information, please contact our sales team.

How do I go live with my integration?

To go live with your Bila integration:

1. Complete testing in the sandbox environment
2. Submit your business for KYB verification
3. Once approved, switch to production API keys
4. Update your integration to use the production environment
5. Test a live transaction to ensure everything works correctly

For detailed instructions, see our Going Live guide.

Stay Updated

Keep up with the latest updates, features, and announcements:

X (Twitter)

Follow us on X
For announcements and updates

LinkedIn

Connect on LinkedIn
For company news and insights

Newsletter

Subscribe to our newsletter
Monthly updates and tips

Feedback

We value your feedback and are constantly working to improve our platform. If you have suggestions, feature requests, or general feedback, please share it with us.